Refund Policy

Our refund policy is designed to be fair while maintaining the integrity of our educational programs. You may be eligible for a refund under the following circumstances:

• Request submitted within 14 days of course enrollment
• Less than 25% of course materials have been accessed
• Technical issues preventing course access that cannot be resolved
• Course cancellation by Nexora LinkX due to insufficient enrollment
• Medical emergencies with proper documentation
• Duplicate enrollments processed in error

We've streamlined our refund process to be as efficient as possible. Here's what you can expect when requesting a refund:

Refunds are processed back to your original payment method whenever possible. Different payment methods have varying processing times:

• Credit/Debit Cards: 5-7 business days after processing
• Bank Transfers: 7-10 business days depending on your bank
• Digital Wallets: 3-5 business days for most platforms
• Corporate Payments: May require additional verification steps

If your original payment method is no longer available, we'll work with you to arrange an alternative refund method. This may require additional verification for security purposes.

We understand that life doesn't always go according to plan. In certain situations, we may consider refund requests outside our standard policy:

• Military deployment with official orders
• Serious family emergencies requiring documentation
• Job loss affecting financial stability
• Course content significantly differs from description
• Instructor unavailability affecting course quality

While we strive to be flexible, certain items and services are non-refundable to maintain fairness for all participants:

• Completed courses where certificates have been issued
• One-on-one coaching sessions that have been conducted
• Physical materials that have been shipped
• Access to exclusive networking events after attendance
• Custom program development fees
• Processing fees from third-party payment providers